Returns & Exchanges

At Masquerade Store, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unworn apparel and accessories. Items must be returned in their original condition with all tags and security seals intact to qualify for a full refund.

Return Process

• 1.
  Initiate Your Return

  Log into your account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Authorization number.

• 2.
  Pack Your Items

  Carefully place the items in their original packaging, ensuring all designer labels and protective bags are included to prevent damage during transit.

• 3.
  Ship to Our Warehouse

  Affix the prepaid shipping label provided in your email to the outside of the package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, a refund will be issued to your original payment method within 5 to 7 business days.