Frequently Asked Questions
Everything you need to know about your luxury masquerade experience.
How do I ensure the mask will fit my face?
Most of our masks are designed as 'one size fits most' and come with adjustable ribbon ties or an elastic band. For specific dimensions, please refer to the 'Size & Fit' section on each product page.
What materials are used in your masquerade masks?
We use high-quality materials including authentic Venetian papier-mâché, lightweight filigree metal, eco-friendly resin, and genuine feathers to ensure both comfort and durability.
How long does shipping take for international orders?
International orders typically arrive within 7-14 business days. We offer expedited shipping options at checkout if you need your mask for a specific event date.
Can I return my mask if it doesn't match my outfit?
Yes, we accept returns within 30 days of delivery, provided the mask is unworn and in its original packaging with all security tags intact.
Are the masks comfortable enough to wear all night?
Absolutely. Our masks are ergonomically shaped and many feature a soft inner lining. For long events, we recommend our lightweight filigree metal or papier-mâché collections.
Do you offer custom designs for corporate events or weddings?
We do offer bulk discounts and curated selections for events. Please contact our concierge team via the contact form for inquiries regarding custom colorways or large orders.